IT Support

Job Summary :-

  • To effectively and efficiently execute day- to-day operations and running of computer systems and network. The person has to ensure that the computer system provides sufficient computing power and 24/7 availability to deliver the desired level of performance.
  • Computer systems are defined as the accounting system, LAN, internet connection (including mobile related) and also CLAUD based.

Duties and Responsibilities :-

  • To analyze system log and identify potential issues with computer systems.
  • To introduce and integrate new technologies into existing date center environments which include the coordination of system updates and replacement of outdated versions.
  • Performing routine audits of systems and software,
  • Performing regular housekeeping procedures, including date backup.
  • To check the systems in order to optimize performance and to initiate recovery action after system failures.
  • Applying operating system update, patches and configuration changes.
  • Installing and configuring new hardware and software as well as providing assistance in testing new equipment and systems.
  • Adding, removing or updating user account information, resetting password etc.
  • To attend to technical queries and dealing with the users, including engagement with the managerial, administrative and technical staff to determine their information needs, data flow and system definitions.
  • To coordinate the work support staff and provide key day-to-day advice to users on data structures and terminology.
  • Establish the control systems access and security.
  • Responsibility for documenting the configuration of the computer systems, including their updates.
  • Troubleshoot issues and problems.
  • System performance tuning.
  • To ensure the network infrastructure is up and running at the required optimum level.
  • To prepare system costs estimates and cost-benefit analysis on IT related CAPEX proposal.
  • To manage the distribution and retention of data on various storage devices.
  • To maintain and tune large operating systems that may be acquired from external systems developers in the form of maintenance, desktop or mid-range systems.
  • To provide operational support and management of diverse area covering networks involving the internet and private networks through to large communication networks within various industries.
  • To do filing system with tagging and labeling of all related IT records.
  • A team player and able to coordinate closely with all levels of staff to meet tight deadlines.
  • Perform any other relevant tasks assigned or delegated by the superior.

Requirements :-

  • Candidate must possess at Diploma / Degree in Computer Science / Information Technology.
  • At least 2 year (s) of working experience in related field is required for this position.
  • Good communication skills in both written and verbal.
  • Strong Interpersonal skills and able to communicate at all levels.
  • Self-motivated and able to work independently as well as in a team with supervision.

Salary Range :-

RM 3,000.00 – RM 4,000.00

Other Benefits :-

  • Group Insurance
  • Allowances
  • Training Provided
  • Development Opportunities
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